Driver EquityDriver workspace

Pilot support

Resolve the issue without exposing a driver account

The repository pilot does not include a staffed public support inbox. A production deployment must configure an operator-owned support channel before inviting drivers.

Support guidance reviewed July 24, 2026

Start here

What to record

  1. Describe the workflowManual offer, screenshot confirmation, route comparison, completed job, export, or settings.
  2. Record the visible resultRecommendation word, score, engine version when shown, and the field that appears wrong.
  3. Remove private dataDo not send passwords, authentication codes, full customer addresses, phone numbers, order identifiers, or unredacted evidence.
  4. Use the deployment contactSend the issue through the support channel supplied by the organization operating your pilot.

Offer result looks wrong

Verify guaranteed pay, tip certainty, all mileage segments, total minutes, vehicle cost, and minimum earning thresholds.

Open the math guides

Screenshot concern

Stop the workflow, choose default deletion, and review the disclosed image lifecycle before selecting another file.

Review screenshot privacy

Accessibility barrier

Record the browser, assistive technology, control label, expected action, and observed barrier without including private driver data.

Read the accessibility statement

Payment difference

Compare the accepted offer with final settled pay. A difference should be flagged for review, not automatically described as misconduct.

Open the driver workspace